We want you to be 100% satisfied with events, products or services you have purchased on this site.

If for any reason you are not, in the first instance Contact Us and we will do what we can to make the situation right.

Specific Terms and Conditions for returns and refunds against purchases are outlined below:

Event Bookings Terms and Conditions

Bookings for all seminars, workshops, online webinars, teleseminars and our other scheduled events are subject to the following conditions:

• Unless specifically notified, pre-booking for attendance at live events is essential. No admittance can be given on the day without registration in advance.
• All bookings are made online through events listing pages on ShesIngenious.org . No telephone or email bookings can be accepted.
• Places for most events are limited and in high demand. You may cancel your place up to 4 weeks before the event and receive a refund, less £10 cancellation charge.
• We regret that less than 4 weeks before an event, no refund can be given.
• Although every effort is made to run events as scheduled, no guarantee is made that they will take place or that the detail of the event will be as described.
• In the unlikely event that an event is cancelled, the booking price you paid will be refunded in full.
• If an event is postponed, you will be given the option to book a place at the same price at a later date or receive a full refund.
• Our liability is limited to the refund of the booking price you paid, and does not extend to other costs you may have incurred in arranging to attend an event.
• Unless automatically made, cancellations and requests for refunds must be notified to us by email or through the form at Contact Us.Telephone cancellations cannot be accepted.
• For all enquiries and correspondence about event bookings, please use the email address you made the booking with (usually the email you joined with, if you are a Member).

Coaching and mentoring

Before agreeing to work with you a coaching or mentoring clients, terms and conditions will be discussed and agreed. Generally, as a matter of professional conduct, a coach or client may, with reasonable notice, for any reason request to cease the coaching or mentoring arrangement.

Books and Downloads 

• If a downloadable product, including but not limited to eBooks and MP3 audio recordings, has been purchased and the file downloaded successfully to your computer, regretably we cannot accept a return or make a refund.
• For books, CDs and other products delivered by post, a full refund of the purchase price (less shipping costs) will be made if the item is returned unopened within 7 days of receipt, with full details (your name, address, email, and reason for return) to:

Returns Department, Catallyst Ltd, 2 North Lodge, Cornbury Park, Charlbury, Oxfordshire, OX7 3EH, UK

• For your protection we recommend that you use a recorded-delivery service to return unwanted items.
• Processing of a refund may take up to 5 days. You will be notified by email or post.
• None of these terms affect your Statutory Rights

Please Contact Us if you have any other queries about the Terms and Conditions affecting your event booking or product purchases.